At Tecsmart Resources, we guide businesses through their digital transformation journeys—specialising in helping organisations move from legacy telecoms to modern, cloud-based solutions like VoIP.
Founded by Tom Kilcoyne, a seasoned Telecoms and Software professional with over two decades of experience in the telecoms and cloud communications industry, Tecsmart is built on a foundation of deep technical knowledge and proven delivery expertise.
Tom has led complex programs for global tech companies, including Twilio, where he helped deliver Flex, their cloud-native contact centre platform. His passion lies in making technology work for people—whether it’s simplifying transitions or unlocking the full potential of digital tools.
As part of our offering, Tecsmart provides a trusted Remote Hands Service—giving technology companies an experienced local presence to support solution buildouts, configuration, integration, and troubleshooting. Acting as your reliable “hands and feet” on the ground, we ensure technology is deployed and supported with precision and professionalism.
Based in London, Tom brings a personal, practical approach to every project. When he’s not helping businesses future-proof their communications, he enjoys watching boxing, spending time with his family and travelling to all corners of the world.
At Tecsmart Resources, we bring real pedigree and deep industry experience to every engagement. We’re proud to be advised by Karl Perkins, a globally recognised expert in cloud communications.
Karl’s strategic leadership has shaped the technology direction of major players like Cisco, Avaya, and Tata Communications. His experience spans innovation, product strategy, and digital transformation—including serving as Chief Innovation Officer at Bandwidth Inc. and CTO at Avaya.
With a background in distributed computing and a career built across some of the most respected names in the industry, Karl’s insight helps guide Tecsmart’s vision and ensures we stay at the forefront of modern communications.
